Information We Collect

When you use our services or visit our website, we collect different types of information. Some you give us directly, and some we gather automatically through your interactions with our platform.

Personal Information You Provide

This includes data you share when filling out forms, creating an account, or contacting us:

• Full name and contact details (email address, phone number)
• Mailing address when you register for programs
• Educational background and career interests
• Payment information when enrolling in courses
• Messages and correspondence with our team

Automatically Collected Information

Our website collects technical data about your visit to improve functionality and user experience:

• IP address and browser type
• Pages visited and time spent on our site
• Device information and operating system
• Referral source (how you found us)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for specific purposes related to delivering quality education services. Here's what that looks like in practice:

We won't use your information for purposes beyond what's described here without asking for your permission first.

Information Sharing and Disclosure

We don't sell your personal information. Period. But there are situations where we share data with trusted partners who help us run our educational programs.

Service Providers

We work with third-party companies that provide essential services like payment processing, email delivery, and hosting. These partners only access information needed to perform their specific functions and are contractually obligated to keep your data secure.

Legal Requirements

Sometimes we're required to disclose information to comply with Canadian laws, respond to legal requests, or protect our rights and the safety of our students. This might include cooperating with law enforcement or responding to court orders.

Your Rights Under Canadian Privacy Law

Canada's privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act), gives you specific rights regarding your personal data. Here's what you can do:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to update or correct inaccurate information
• Deletion: Request removal of your data, subject to legal and operational requirements
• Withdrawal of Consent: Opt out of marketing communications or data collection activities
• Portability: Receive your data in a structured, commonly used format
• Complaint: File a complaint with the Privacy Commissioner of Canada if you believe your rights have been violated

To exercise these rights, contact us using the information at the bottom of this page. We'll respond within 30 days of receiving your request.

Data Security Measures

Protecting your information is something we take seriously. We've put technical and organizational safeguards in place to prevent unauthorized access, disclosure, or loss of your data.

Technical Protections

• SSL/TLS encryption for data transmitted over the internet
• Secure servers with restricted access controls
• Regular security audits and vulnerability assessments
• Encrypted storage for sensitive information
• Multi-factor authentication for staff accessing student data

Organizational Practices

Our team members only access personal information when necessary for their job functions. Everyone on our staff receives privacy training and signs confidentiality agreements. We maintain strict internal policies about data handling and regularly review our practices.

That said, no system is completely foolproof. While we work hard to protect your information, we can't guarantee absolute security. If you notice anything suspicious related to your account, let us know immediately.

Data Retention

We keep your information only as long as needed to fulfill the purposes described in this policy or as required by law. Here's a breakdown of typical retention periods:

• Active student records: Duration of enrollment plus 7 years for academic records
• Financial transaction data: 7 years per Canadian tax law requirements
• Marketing communications data: Until you unsubscribe or request deletion
• Website analytics: Aggregated data retained indefinitely; individual data for 26 months
• Support correspondence: 3 years after case closure

When we no longer need your information, we securely delete or anonymize it. Some data may be retained in backup systems for a limited time after deletion requests are processed.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality like security and account access
• Performance Cookies: Help us understand which pages are popular and how visitors navigate our site
• Functionality Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Used to deliver relevant content and track campaign effectiveness

You can control cookies through your browser settings. Keep in mind that disabling certain cookies may affect site functionality. Most browsers accept cookies automatically, but you can modify settings to decline them if you prefer.

Third-Party Links

Our website might link to external sites or services that aren't operated by us. Once you click through to a third-party site, this privacy policy no longer applies. We're not responsible for the privacy practices of other organizations, so we encourage you to read their policies before sharing personal information.

Children's Privacy

Our services are designed for adults and individuals who are at least 16 years old. We don't knowingly collect personal information from children under 16. If you're a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

Privacy laws and our business practices evolve over time. We may update this policy periodically to reflect those changes. When we make significant modifications, we'll notify you by email or through a prominent notice on our website at least 30 days before the new terms take effect.

The "Last Updated" date at the top of this page shows when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we're protecting your information.